Dear players of TERA, Welcome to Itemgarden:
Please check the trade process as follows first before you place an order, thank you!
- Please select the server you are in and the quantity you need, then place the order and send the Payment. We will check your order and payment information strictly. Please guarantee the Authenticity of your information. We promise to keep secret for all your information. Please don't send payment to us directly without placing order.
- After sending payment, please log in game or check your mailbox in game. If we trade with you in game face to face, you will get a whisper from our delivery man. Otherwise, we will send the item to your mailbox in game directly.
- We can trade with you in game or send the item to your mailbox in game in 30 or 40 minutes after you sent the payment. During the waiting period, you can check the order status on our page. If you get no message from us or have not got the item from the mailbox in game after 40 minutes, please refer to the situation as follows:
- Your order or payment can't pass our checking system. Please check your paypal email or paypal account to check if you get the refund from us. For the orders which can't pass the checking, we will refund in 45 minutes after getting the payment. If you don't get item and refund, please get in touch with our live help operator.
- You pay the order via echeck or some other pending payment method. Then we will send email to your paypal email address to arrange the delivery time and location, when the payment is cleared. It will take 4~5 working days to clear the payment if there is no any problem.
- The server name or character name is not correct. Please check your paypal email or contact email, we will send you a letter for the correction.
- If you have any question ,please contact us via livehelp or send an email to us([email protected]), thanks.