Dear players of FINAL FANTASY XIV, Welcome to Itemgarden:
Please check the trade process as follows first before you place an order, thank you!
- Please select the server you are in and the quantity you need, then place the order and send the Payment. We will check your order and payment information strictly. Please guarantee the Authenticity of your information. We promise to keep secret for all your information. Please don't send payment to us directly without placing order.
- We can trade with you in game in 30 or 40 minutes after you send the payment. During the waiting period, you can check the order status on our page. If you get no message from us after 40 minutes, please refer to the situation as follows:
- Your order or payment can't pass our checking. Please check your paypal email or paypal account to check if you get the refund from us. For the orders which can't pass the checking, we will refund in 45 minutes after getting the payment. If you don't get gil and refund,please get in touch with our live help operator.
- You pay the order via echeck or some other pending payment method. Then we will send email to your paypal email address to arrange the delivery time and location, when the payment is cleared. It will take 4~5 working day to clear the payment if there is no any problem.
- The server name or character name is not correct. Please check your paypal email or contact email, we will send you a letter for the correction.
- After delivering, please check your paypal email, you will get a receipt from us. Please read and reply it as the request in the letter.